Delivery

All Primo Crafts shipping costs are supplied at cost - it is not policy to make profit from shipping of goods. Free delivery is only offered in exception circumstances as part of large trade orders - Primo Crafts do not include a delivery percentage element into any product pricing to ensure that you get the product at the best value.  
 
UK Standard Delivery
  • Order before 2pm and your order will be dispatched that day (Monday - Friday).
  • Saturdays/Sundays and Christmas/New Year/Bank Holidays are not counted as working days.
  • Our couriers may require a signature on delivery. Parcels may be left in a safe place or with a neighbour.
  • Please note delivery hours are from 8am – 8pm.
  • *Standard Delivery is not available when your order contains a large item or exceeds 2KG

 

 UK Next Day or large items

 There will be a £7.50 delivery charge for orders that contain a large item or are heavier than 2Kg.

  • Order before 10am and your order will be delivered the next working day (Monday - Friday).
  • Orders placed on Saturday/Sunday or on bank holidays will be processed on the next working day.
  • Our couriers may require a signature on delivery. Parcels may be left in a safe place or with a neighbour.
  • Please note delivery hours are from 8am – 8pm
 

Cancelling an order

  • In most circumstances it's not possible to make changes to an order.
  • To add product to your order, please place a new order for these items.
  • To change details of your delivery address, remove items or cancel it completely; please contact our Customer Services team as soon as possible, quoting your order number.

 

Returns

Please contact us if you wish to return an item and read our returns policy

Primo Crafts
Location

Ancrum North Lodge
Jedburgh
Scottish Borders
TD8 6TX

Contact

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+44 1361 808082

Contact Us

Office Hours
  • Mon - Fri

    9 am – 5 pm

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